VAT Refund for Non-EU Residents
As an additional service, we offer our non-EU resident customers the possibility of requesting a VAT refund on their online purchases.
If your order was sent to a Spanish address and you are leaving the EU from Spain
When your order has been placed, email our customer service department with
- Your order number
- A copy of your non-EU passport
VAT refunds for orders delivered in Spain are made by means of a DIVA / Taxfree check, issued by the agent Global Blue.
For deliveries to all other EU countries
In order to request a VAT refund on your order, you will need to email the following documents either scanned or by color photograph to our Customer Service Department:
- Sales invoice stamped by the outgoing customs office upon your exit from the EU. You must leave the EU with the goods within a maximum period of three months from the date on the invoice.
- Proof of non-EU residency (passport or residency permit)
Once the documentation has been correctly received, we will proceed to issue the corresponding VAT refund.