Cancelling an Order

If you would like to cancel your order, you should contact Barrabes Customer Service as soon as possible to send a cancellation request. Orders that are already in the process of being dispatched cannot be cancelled (even if they are not yet listed as "sent" in your Barrabes account). If we inform you that we are not able to cancel your order and it is going to be delivered within the European Union, you can refuse the delivery with the carrier so that you will not have to return the package and incur the return shipping costs to the Barrabes warehouse. In this case, Barrabes will process the return when it arrives back and provide you with a refund. 

Delivery refusal is not valid for customers located outside the European Union.